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Welcome to Tallbird Record's Terms and Conditions. This page explains the terms and conditions on which we supply any of the products listed on

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Any new features or tools, which are added to the current website, shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes.

Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Please read these terms and conditions carefully before placing an order. We’re always happy to help, so please don’t hesitate to contact us with any queries you may have.


All deliveries, services and offers are subject to these terms and conditions at the time the order is placed.

Who we are:

Tallbird Records, 10 Soresby Street, Chesterfield, Derbyshire S40 1JN

Our email address is and our telephone number is +44 (0)1246 234548

VAT number: GB 189617161


This Website and these Terms and Conditions are governed by and defined in accordance with English Law and it is agreed that the English courts shall have non-exclusive jurisdiction in the event of a dispute.


Registration is free and can be terminated at any time. When you register with us as a customer, please ensure that the details and information you provide to us are true, accurate and up-to-date. If any of the information you provide changes you must inform us immediately by emailing

You must not impersonate any other person or use a false name or a name, which you do not have the authority to use.

When placing your order you will be required to provide both a United Kingdom delivery address and contact phone number. We do not currently sell to customers outside of the UK. By placing an order with us you declare that:

•                   You are legally capable of entering into binding contracts

•          You are at least 18 years old

•          You are a resident in the United Kingdom


After you place an order to purchase a product, we shall email you an Order Confirmation. A contract between us on these Terms and Conditions will only come into force when we have delivered the product to you. You must pay in full for the products you order, including all delivery charges, at the time of placing your order. We can accept payment via Paypal and from all major UK credit and debit cards via the Paypal payments page.

All orders placed by you and purchases of goods by you from us are subject to acceptance by us. We may choose not to accept your order or purchase for any reason and will not be liable to you or to anyone else in those circumstances.


Shortly after your order has been accepted we will send you an Order Confirmation.  The dispatch time of your order will depend on the individual products you have ordered and their availability.  Pre-orders placed in the same order of items with different release dates will be dispatched when the last item has been received by us.  Pre-orders are usually dispatched on the Thursday prior to release date but we cannot guarantee delivery on release date.  Other orders are usually dispatched on Mondays and Thursdays. 

Once an order has been dispatched, you will receive an email – orders with a value of £25 or more will be sent “signed for” and a corresponding tracking number will be on your confirmation email.

If for reasons beyond our control we are unable to fulfill an order in accordance with the timescales set out above we will contact you to let you know of the delay.


All products are subject to availability. If, for any reason beyond our control, we are unable, after we have accepted your order, to supply any products then you will be offered a full refund, or, if available and acceptable to you, substitute goods of equivalent quality and price. Upon receipt of the substitute goods, should you cancel the contract between us within a period of seven working days from the date of their delivery, we will be responsible for the cost of you returning the said goods to us (or a third party notified to you).


Products available to order are described on the Website. We work hard to ensure that details, descriptions and prices of products are correct, at the time of writing. From time to time the specification of products can change due to the manufacturing process. Every effort has been made to present images of our products as accurately and in as much detail as possible, however images are representative only and the product specification may differ slightly from the image shown.

Prices are inclusive of any applicable VAT but do not include delivery, which will be added at the checkout. Prices are subject to change without notice, but changes will not affect orders for which we have already sent you an Order Confirmation (Errors & Omissions Excepted).


Changes to the delivery address after an order has been placed can only be made at our discretion and may be subject to an additional charge. To change the delivery address, please email us at If we are unable to deliver products to you due to an error in the delivery address, we may charge you a reasonable fee for any additional delivery costs incurred by us.

Under the Consumer Contracts Regulations you have the right to cancel your order within fourteen working days of receipt of goods (beginning the day after you receive the product/s). You must inform us of your cancellation in writing via email, and return the product(s) to us in its original packaging and in an unused and resalable state (all seal, cellophane and wraps must still be in place. In this case you will receive a full refund for the price paid for the product/s as well as the initial shipping costs in accordance with our refunds policy set out below. The customer, however, will be liable for the cost of returning any unwanted goods.  Orders may only be cancelled in writing by the person who placed the order.


All of our products are carefully inspected for quality before despatch. In the unlikely event you receive a faulty product – we will be happy to exchange or refund the product.

In accordance with the Consumer Contracts Regulations we offer a 14 day no quibble returns policy to consumers, if you are not satisfied with your purchase. Any business returns should be discussed at point of purchase as these transactions are not covered by the Consumer Contracts Regulations.

Your refund will be processed as soon as possible and in any event within no more than 30 days from the day you have given us notice of your cancellation or we confirm to you that you are entitled to a refund for a defective product.

Until any product is returned to us in accordance with these terms and conditions, you are responsible for the product if it is lost, damaged or destroyed. You have a legal obligation to take reasonable care of each product while it is in your possession. If you fail to comply with this obligation we may have a right of action against you for compensation.

We will only make a refund using the same method of payment originally used by you to pay for your purchase.

Returning goods do not affect your statutory rights.


Tallbird gift vouchers can only be redeemed  in store. Gift Vouchers are not transferable and have no cash redemption value. Gift vouchers will expire one year after date of issue.

Tallbird's normal terms and conditions apply to gift voucher purchases.


All content included on this Website, such as text, graphics, logos, button icons, images, audio clips, is our property or that of our licensors. All rights, including copyright, in this Website are owned by or licensed to us. Any use of this Website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without our express written consent.

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